Refund policy
Last updated: 10 September 2026
At Sunshine & Ink, we want our customers to shop with confidence. This Refund & Returns Policy explains your rights and the procedure for returns, exchanges, faulty products and refunds.
1. 14-Day Right of Withdrawal
If you are a consumer purchasing online from Sunshine & Ink within Malta or another country in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without having to provide a reason.
To exercise your right of withdrawal, you must inform us of your decision within the 14-day period by contacting:
Email: sales@escom-malta.com
Telephone: +356 99826467
After notifying us, the goods must be returned without undue delay and within the applicable legal period.
2. Condition of Returned Products
You may inspect a product to establish its nature, characteristics and functioning in a manner similar to what would reasonably be permitted in a physical shop.
Returned products should include, where applicable, their original packaging, accessories, manuals, cables and other items supplied with the product.
You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
This is particularly important for electronics and other high-value products.
3. How to Return an Item
Before returning an item, please contact us at sales@escom-malta.com and provide your order number and details of the item you wish to return.
Unless otherwise agreed with us, returns should be sent to:
Sunshine & Ink / ESCOM Shop
Triq Cali
Mosta, Malta
Please package returned products securely. We strongly recommend using a tracked shipping service and retaining proof of postage.
4. Return Shipping Costs
For a return made because you have changed your mind, the direct cost of returning the goods is normally your responsibility, where permitted by applicable consumer law and where you have been informed of this before purchase.
If a product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where we are legally responsible for the return costs, we will provide appropriate return instructions.
Original standard delivery charges will be refunded where required by applicable consumer law. Additional delivery costs resulting from choosing a delivery method more expensive than our least expensive standard delivery option are not refundable where permitted by law.
5. Faulty, Damaged or Incorrect Products
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, defective, incorrect or not as described.
Please email sales@escom-malta.com with your order number, a description of the problem and, where useful, photographs showing the issue.
Your statutory rights relating to faulty or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by this policy.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, price reduction or refund.
6. Electronics and High-Value Products
Electronics, computers and other high-value products may be inspected only to the extent reasonably necessary to establish their nature, characteristics and functioning.
If a returned product has been handled or used beyond what is reasonably necessary and this causes a reduction in its value, Sunshine & Ink reserves the right to make an appropriate deduction from the refund where permitted by applicable law.
Customers should return all original accessories, documentation, cables and other supplied components.
Nothing in this section limits a consumer's statutory rights.
7. Exceptions and Non-Returnable Items
Certain products may be excluded from the statutory right of withdrawal where permitted by law. These can include:
- Goods made to the customer's specifications or clearly personalised.
- Perishable goods or products liable to deteriorate or expire rapidly.
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
- Sealed audio, video or computer software once unsealed, where the applicable legal exception applies.
- Digital content in circumstances where the consumer has expressly agreed to immediate performance and acknowledged the loss of the right of withdrawal, where applicable.
- Other goods or services specifically exempted under applicable consumer law.
If you are unsure whether a particular product can be returned, contact us at sales@escom-malta.com before purchasing.
This section does not remove your statutory rights where a product is faulty, damaged, incorrect or not as described.
8. Exchanges
If you would like a different product, please contact us at sales@escom-malta.com.
Where appropriate, the simplest procedure may be to return the original product in accordance with this policy and place a new order for the replacement product.
9. Refunds
Once we receive and inspect your returned goods, we will notify you regarding the refund.
Where a refund is due, it will be made to the original payment method.
For statutory withdrawals, reimbursements will be made within the time required by applicable consumer law. Where permitted, we may withhold reimbursement until we have received the goods back or you have supplied evidence that you have returned them, whichever occurs first.
Please note that your bank, card issuer or payment provider may require additional time to show the refund in your account.
10. Restocking Fees
Sunshine & Ink does not charge a restocking fee.
This does not affect our right, where permitted by law, to account for diminished value caused by handling of goods beyond what is necessary to establish their nature, characteristics and functioning.
11. In-Store Purchases
The statutory 14-day withdrawal right described above generally applies to distance purchases, such as orders placed online.
Different rules may apply to purchases made directly from our physical shop unless the product is faulty, damaged, incorrect or otherwise covered by statutory consumer rights.
12. Contact Us
For returns, refunds or questions about this policy, please contact:
Sunshine & Ink / ESCOM Shop
Triq Cali
Mosta, Malta
Email: sales@escom-malta.com
Telephone: +356 99826467
Website: sunshineandink.com